Q1. What types of payment do you accept?
A1. You can pay for a filing using a Visa, MasterCard or American Express credit or debit card.
Prepaid accounts set up with our office are also accepted.
Q2. What is a prepaid account?
A2. A prepaid account is an account set up with our office that can be used to pay for filings. You deposit money into this account as needed, and then use the account number to pay for filings.
Q3. Are payments made through your website secure?
A3. Payments made through our website are secured using SSL technology. SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. It ensures that all information passed between the server and your browser is private.
Q4. I tried to pay for a filing, but my card was declined. Why?
A4. If a card is declined, it may be due to:
- Lack of funds,
- A card number, expiration date, address, or name that doesn't match what is on file with the credit card company, or
- The credit card company marked the transaction as potentially fraudulent.
If you are certain that you entered the correct information, contact your credit card company. Frequently, "card declined" errors occur because the credit card company has a different or old address in its authorization system that doesn't match the address on the account statements.
We don't process these payments ourselves, so we are unable to answer questions about declined cards.
Q5. What does "Incorrect Address" mean?
A5. If the street address or ZIP code that you entered doesn't match the information on file for your card, you may see an "Incorrect Address" error.
When you enter the card information, it is sent to your credit card company for verification. That information is then checked against their records. Check with your credit card company to verify the address that they have on file in their authorization system. They may have the wrong address in the system even if your account statement shows the correct address.
Q6. I have pending charges on my credit or debit card account. What does this mean?
A6. Pending or authorized charges on your account mean that a charge was preauthorized with your credit or debit card company or bank.
When you enter your payment information, the amount and all of the card information is sent to your credit card company. If the information matches and funds are available, the amount of the charge is often set aside and marked as "pending". Your account has not actually been charged yet; the pending or authorized charges will disappear, generally within 3 - 10 business days. The exact length of time depends on the policies of the card company or bank.
If you try to file several times, you will likely see a pending charge posted to your account for each attempt. Only payments for documents that were filed successfully will be fully processed and posted to your account.
Q7. Should I set up a prepaid account?
A7. Prepaid accounts are best for those who file frequently
(several times each business day).
Q8. How do I set up a prepaid account?
A8. For more information and to apply, see the Prepaid Account Terms and Application (PDF).
Access your prepaid account