Payments made through our website are secured using SSL technology. SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all information passed between the server and your browser is private. SSL is an industry standard and is used by millions of Web sites in the protection of online transactions with customers.
There are two general indications that a Web page is secure:
1. Check the Web page URL. Normally, URLs (webpage addresses) begin with the letters "http". Over a secure connection, the address will begin with "https" (note the "s" at the end).
2. Check for the "Lock" icon. Most browsers will display a "lock" icon or other visual cue to tell you that your connection is secure.
For example, Microsoft Internet Explorer displays the lock icon in the lower-right of the browser window or at the top next to the website address, depending on which version you are using. Some browsers will also turn the background of the address bar green to show that your connection is secured.
If you see an error that says "Card declined", this could mean a number of things. A card can be declined for lack of funds, but it can also be declined if the credit card number, expiration date, address or name that was entered doesn't match what is on file with the credit card company. Make sure that you are entering the correct information. If you continue to receive an error, contact the credit/debit card company.
Incorrect Address Error
If the billing street address or zip code that you entered doesn't match the information on file for your card, you may see an "Incorrect address" error.
Our payment processing system sends the information that you enter to your credit card company. That information is then checked against their records. If you receive an incorrect address error, check with your credit card company to verify the address that they have on file. They may have the wrong address on file even if your account statement shows the correct address.
Authorized or Pending Charges
Preauthorizations appear as "authorized" or "pending" charges on your account. Charges that are pending will drop from the account within 3-10 business days. The exact timeframe depends on the card company or bank. If you try to file several times, you may have a pending charge posted to your account for each attempt. Only charges for successfully filed documents will be fully processed.
Prepaid or Gift Credit Cards
If you receive an incorrect address error when using a gift card, contact the card issuer.
Gift cards must be activated before they can be used. If the card is declined, check to see if it has been activated. You can usually find a phone number to call on the back of the card.