ContentsApplying and renewingGeneral questionsNotary seals and journalsOnline access and electronic filingPowers and duties
Online Access and Electronic Filing
Q1. What browsers can I use with your filing system?
A1. The notary
e-filing system works best with:
- Internet Explorer 8
- Internet Explorer 10 with
Compatibility View on.
- Firefox 25 and newer.
- Chrome version 31 and newer.
Q2. When I try to register for online
access, why do I see "No match found"?
A2. The name that you enter must match the name on your record
Don’t enter anything in the suffix field, unless your name
includes a suffix such as Jr., Sr., or a numeral (II, III, etc.). Do not enter
a title like Mr. or Ms. into the suffix field.
Your commission expiration date must be entered in
Q3. Why haven't I received an email with
my notary ID and password?
A3. Make sure that you are providing a current email address. If
you entered an incorrect email address, notify our office at firstname.lastname@example.org and our staff will correct it for you.
Check your email's junk or spam folder. Your email provider
may put valid emails into these folders by mistake.
Q4. When I try to log in, why do I get
an error message that says "Invalid
User Id / Password"?
A4. The passwords assigned by the program are case-sensitive.
Passwords begin with a capital letter, followed by a series of lower-case
letters and ending with one or two numbers. Once you log in successfully, you
can change your password.
Q5. Why can’t I print my application or
A5. To print the application or certificate, click on the
printer icon in the PDF window. If you don’t have Adobe Reader,
you can download and install it.
If you can’t see the PDF in the browser window, look for the link just above
where the PDF would be that says, "If the PDF image of the document is not
displayed, your browser does not support this operation. Click here to open it
in a separate window.” Clicking on the link will open the PDF in a separate
Q6. How do I reset my password?
A6. On the Secretary of State’s website, click on "Notary
Public" in the menu on the left, then click on “Log in". Look for and
click on the link that says "Forgot Password?"
Enter your notary ID and email address, then click on
"Reset". You will receive an email message with a temporary password.
The temporary password will only work for four hours. After you use the
temporary password to log in, you can change your password.
Q7. How do I get my notary ID?
A7. If you are a current or former Colorado notary, your notary
ID is given to you when you register for online access. The ID is printed on
your certificate below the date that it was issued. Your notary ID should also
have been provided to you in an email from our office. You can search for your
ID on "Verify a Notary.”
Q8. I paid the fee online to apply or
renew, but I didn't print the affirmation form. What should I do?
A8. You can print copies of the affirmation from the forms list.
Q9. My application was rejected. What do
I do now?
A9. You don’t
have to start over or pay another fee. To resubmit your application:
- Log in using your notary ID and
- Click on “Fix the problem.”
- Refer to the email notice for items
that need to be corrected.
- Reprint an affirmation form, if
- Sign the form in front of a notary
to have it notarized. Attach the form, a copy of an acceptable form of ID, and
training and testing certificates if required, and submit through the online