Contents
Applying and Renewing
General Questions
Notary Seals and Journals
Online Access and Electronic Filing
Powers and Duties

 

Online Access and Electronic Filing

Q1. When I try to register for online access, why do I see "No match found"?

A1.  The name that you enter must match the name on your record exactly. Do not enter anything in the suffix field,= unless your name includes a suffix such as Jr., Sr., or a numeral (II, III, etc.).  Do not enter a title like Mr. or Ms. into the suffix field.

Your commission expiration date must be entered in MM/DD/YYYY format.

 

Q2. Why haven't I received an e-mail with my  notary ID and password?

A2.  Make sure that you are providing a current e-mail address. If you entered an incorrect e-mail address, notify our office at notary@sos.state.co.us and our staff will correct it for you.

Check your e-mail's junk or spam folder.  Your e-mail provider may put valid e-mails into these folders by mistake.

 

Q3. When I try to log in, why do I get an error message that says "Invalid User Id / Password"?

A3.  The passwords assigned by the program are case-sensitive. Passwords begin with a capital letter followed by a series of lower-case letters and ending with one or two numbers. Once you log in successfully, you can change your password.

 

Q4. Why can’t I print my application or certificate?

A4.  To print the application or certificate, click on the printer icon in the PDF window. If you don’t have Adobe Reader, you can download and install it.

If you can’t see the PDF in the browser window, look for the link just above where the PDF would be that says "If the PDF image of the document is not displayed, your browser does not support this operation. Click here to open it in a separate window."  Clicking on the link will open the PDF in a separate window.

 

Q5. How do I reset my password?

A5.  On the Secretary of State’s website, click on "Notary Public" in the menu on the left, then click on "Renew (Login)".  Look for and click on the link that says "Forgot Password?"

Enter your notary ID and e-mail address, then click on "Reset".  You will receive an e-mail message with a temporary password.  The temporary password will only work  for four (4) hours.  After you use the temporary password to log in, you can change your password.

 

Q6. How do I get my notary ID?

A6.  If you are a current or former Colorado notary, your notary ID is given to you when you register for online access. The notary ID is also printed on official certificates issued in 2005 or later. If you can't find your notary ID, contact our office at notary@sos.state.co.us.

 

Q7. I paid the fee online to apply or renew, but I didn't print the application form. What should I do?

A7.  Log in to your personal home page using your notary ID and password.

Look for a link to "Reprint a previously filed application" and click on it.  Print the form, sign it, and have it notarized.  Mail the form and a copy of an acceptable form of ID to:

Colorado Secretary of State

1700 Broadway, Ste. 200

Denver, CO 80290

 

Q8. My application was rejected. What do I do now?

A8.  To resubmit your application:

• Log in using your notary ID and password.
• Reprint your application form.
• If necessary, make corrections on the application by hand. Draw a line through any information to be deleted, write in the correction, and initial your changes.
• Sign the form in front of a notary to have it notarized.  Mail the form and a copy of an acceptable form of ID to:

Colorado Secretary of State
1700 Broadway, Ste. 200
Denver, CO 80290

You do not have to start over or pay another fee.

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